SMS Terms

Stacktact SMS Messaging Terms & Opt-in Policy

Effective Date: June 16, 2025

By providing your phone number to Stacktact, you expressly consent to receive SMS text messages from us regarding your account, call notifications, and service updates.

Program Information

Program Name: Stacktact SMS Notifications
Product Description: Stacktact provides automated voice agent services with SMS notifications for call summaries, account updates, and service alerts. Our SMS program keeps you informed about your voice agent interactions and important account activities.

1. Opt-in Methods

You may opt-in to receive SMS messages from Stacktact through:

  • Verbally providing consent during a phone call with our voice agent
  • Entering your phone number in our web application
  • Responding “YES” or “START” to an initial opt-in request

2. Message Frequency & Content

Types of Messages

You will receive:

  • Account Notifications: Important updates about your account status, settings changes, and security alerts
  • Call Summaries: Brief summaries after voice agent interactions, including key points discussed and any follow-up actions
  • Service Updates: Critical service announcements, maintenance notifications, and feature updates

Message Frequency

Recurring Messages: This is a recurring messaging program.

Expected Frequency:

  • Typical users receive 1-10 messages per month
  • Message frequency varies based on your account activity and voice agent usage
  • Call summaries are sent after each voice agent interaction
  • Account and service updates are sent as needed

You can adjust your notification preferences at any time in your account settings.

3. Message Charges

Message and data rates may apply.

Stacktact does not charge any fees for SMS messages. However, your mobile carrier’s standard message and data rates will apply based on your wireless plan. Please contact your carrier for details about your specific rate plan.

4. Opt-out Instructions

To stop receiving SMS messages from Stacktact:

Text STOP to any message you receive from us

You will receive a confirmation message that you have been unsubscribed.

Alternative opt-out methods:

  • Email support@stacktact.com with your opt-out request
  • Update your communication preferences in your account settings at https://stacktact.com/account

Note: Opting out of SMS messages will not affect other communications necessary for service delivery.

5. Customer Care & Support

For help with SMS messaging or any questions about our service:

  • Text: Reply HELP to any of our messages for immediate assistance
  • Email: support@stacktact.com
  • Website: https://stacktact.com/support
  • Response Time: We typically respond within 24 hours

6. Privacy & Data Use

Your phone number and messaging data are protected under our Privacy Policy. We will:

  • Never sell or share your phone number with third parties for marketing
  • Only use your number for service-related communications
  • Store your data securely and in compliance with applicable laws

7. Supported Carriers

Our SMS service is compatible with major US carriers including but not limited to: AT&T, Verizon, T-Mobile, Sprint, Cricket, Metro PCS, and US Cellular.

8. Changes to This Policy

We may update this policy from time to time. Continued use of our SMS service after changes constitutes acceptance of the updated terms.

Contact Information:
Stacktact
Email: support@stacktact.com
Website: https://stacktact.com

By opting in to SMS communications, you acknowledge that you have read and agree to these terms.